Support
Returns & Refunds
How to send an item back, and when a refund can be issued.
Our return policy
If an order is not right, unused items in their original condition can be considered for return within 30 days of delivery.
Important: Items must be unused, in the original packaging, with tags attached.
Eligible items
- Unopened products in original packaging
- Items with original tags and labels
- Products that are not personalized
- Items purchased within the last 30 days
Non-returnable items
- Personalized or customized products
- Items marked as final sale
- Opened or used items
- Items without original packaging or tags
How to return an item
Receive return authorization
We review the request and send a return authorization number with shipping instructions.
Pack the item
Use the original packaging and include accessories, tags, and the authorization number.
Ship it back
Use a trackable service and keep the tracking number.
Receive the refund
After inspection, approved refunds are processed within 5–7 business days to the original payment method.
Refunds, exchanges, and damage
Standard return shipping is paid by the customer. If we sent a defective or incorrect item, we cover the return shipping.
We do not exchange items directly. Return the original item and place a new order for the replacement.
If something arrives damaged, contact us with photos of the item, the packaging, and the order number.
International customers pay return shipping and any customs fees. Duties and taxes are not refunded.
